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Technical Support Fundamentals

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the...
4.8
4.8/5
(85,402 reviews)
799,770 students
Created by

9.2

Classbaze Grade®

N/A

Freshness

9.2

Popularity

8.7

Material

Technical Support Fundamentals
Platform: Coursera
Video: 5h 38m
Language: English

Best Support and Operations classes:

Classbaze Rating

Classbaze Grade®

9.2 / 10

CourseMarks Score® helps students to find the best classes. We aggregate 18 factors, including freshness, student feedback and content diversity.

Freshness

Course content can become outdated quite quickly. After analysing 71,530 courses, we found that the highest rated courses are updated every year. If a course has not been updated for more than 2 years, you should carefully evaluate the course before enrolling.

Popularity

9.2 / 10
We analyzed factors such as the rating (4.8/5) and the ratio between the number of reviews and the number of students, which is a great signal of student commitment.

New courses are hard to evaluate because there are no or just a few student ratings, but Student Feedback Score helps you find great courses even with fewer reviews.

Material

8.7 / 10
Video Score: 8.4 / 10
The course includes 5h 38m video content. Courses with more videos usually have a higher average rating. We have found that the sweet spot is 16 hours of video, which is long enough to teach a topic comprehensively, but not overwhelming. Courses over 16 hours of video gets the maximum score.
The average video length is 4 hours 14 minutes of 17 Support and Operations courses on Coursera.
Detail Score: 7.9 / 10

The top online course contains a detailed description of the course, what you will learn and also a detailed description about the instructor.

Extra Content Score: 9.8 / 10

Tests, exercises, articles and other resources help students to better understand and deepen their understanding of the topic.

This course contains:

23 articles.
0 resource.
0 exercise.
22 tests or quizzes.

In this page

About the course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.

By the end of this course, you’ll be able to:
● understand how the binary system works
● assemble a computer from scratch
● choose and install an operating system on a computer
● understand what the Internet is, how it works, and the impact it has in the modern world
● learn how applications are created and how they work under the hood of a computer
● utilize common problem-solving methodologies and soft skills in an Information Technology setting

What can you learn from this course?

What you need to start the course?

There is no prerequisite, anyone can begin this course.. This course is also great for beginners without any Support and Operations knowledge.

Who is this course is made for?

This course is suitable for beginners.

Are there coupons or discounts for Technical Support Fundamentals ? What is the current price?

Access to most course materials is FREE in audit mode on Coursera. If you wish to earn a certificate and access graded assignments, you must purchase the certificate experience during or after your audit.

If the course does not offer the audit option, you can still take a free 7-day trial.

Will I be refunded if I'm not satisfied with the Technical Support Fundamentals course?

Coursera offers a 7-day free trial for subscribers.

Are there any financial aid for this course?

YES, you can get a scholarship or Financial Aid for Coursera courses. The first step is to fill out an application about your educational background, career goals, and financial circumstances. Learn more about financial aid on Coursera.

Who will teach this course? Can I trust Google Career Certificates ?

Google Career Certificates has created 52 courses that got 30,813 reviews which are generally positive. Google Career Certificates has taught 1,794,161 students and received a 4.85 average review out of 30,813 reviews. Depending on the information available, we think that Google Career Certificates is an instructor that you can trust.
Google
Google Career Certificates are part of Grow with Google, an initiative that draws on Google’s 20-year history of building products, platforms, and services that help people and businesses grow. Through programs like these, we aim to help everyone– those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses.

9.2

Classbaze Grade®

N/A

Freshness

9.2

Popularity

8.7

Material

Platform: Coursera
Video: 5h 38m
Language: English

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