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Excellence in Customer Service

Handling Customer Complaints | Dealing with Difficult Customers | Listening & Telephone Skills
4.1
☆☆☆☆☆ 4.1/5
(102 reviews)
356 students
Created by
Peace Itimi

7.6

Classbaze Grade®

6.1

Freshness

8.9

Popularity

7.2

Material

Detailed Analysis »

Handling Customer Complaints | Dealing with Difficult Customers | Listening & Telephone Skills
Go to course »
Platform: Udemy
Price: check current price
Video: 1h 2m
Language: English
Next start: On Demand

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Classbaze Rating

Classbaze Grade®

7.6 / 10

CourseMarks Score® helps students to find the best classes. We aggregate 18 factors, including freshness, student feedback and content diversity.

Freshness

6.1 / 10
This course was last updated on 3/2019.

Course content can become outdated quite quickly. After analysing 71,530 courses, we found that the highest rated courses are updated every year. If a course has not been updated for more than 2 years, you should carefully evaluate the course before enrolling.

Popularity

8.9 / 10
We analyzed factors such as the rating (4.1/5) and the ratio between the number of reviews and the number of students, which is a great signal of student commitment.

New courses are hard to evaluate because there are no or just a few student ratings, but Student Feedback Score helps you find great courses even with fewer reviews.

Material

7.2 / 10
Video Score: 7.7 / 10
The course includes 1h 2m video content. Courses with more videos usually have a higher average rating. We have found that the sweet spot is 16 hours of video, which is long enough to teach a topic comprehensively, but not overwhelming. Courses over 16 hours of video gets the maximum score.
The average video length is 1 hours 40 minutes of 142 Customer Service courses on Udemy.
Detail Score: 8.4 / 10

The top online course contains a detailed description of the course, what you will learn and also a detailed description about the instructor.

Extra Content Score: 5.5 / 10

Tests, exercises, articles and other resources help students to better understand and deepen their understanding of the topic.

This course contains:

0 article.
0 resource.
0 exercise.
0 test.

In this page

About this course

  The course will teach you this
  What you need to START the course
  Who can start this course?
General questions
  Coupons & Discounts
  Guarantees & money back
  Financial aid
Teacher
Classbaze hand picked recommendations

About the course

Customer service is a company’s opportunity to connect with customers, solve problems, and show they care. And when customer service is executed well, it can resonate with customers for years to come.
That’s why training customer service training is just as important (if not more) as any other. Service experiences are what stick with your customers and inspire reviews and word-of-mouth advertising.
In this course, you will learn:
•The basics needs of a customer and how to fulfill them
•The Golden Rules of Handling Customer Complaints
•How to deal with different kinds of customers
•How to make a good first impression and put a smile on your customer/client’s face
•Listening and Telephone Skills and lots more

What can you learn from this course?

✓ How to speak to customers and clients
✓ Listening Skills
✓ Telephone Skills
✓ How to make a good first impression
✓ How to give excellent customer service

What you need to start the course?

• No prerequisites needed except the willingness to learn

Who is this course is made for?

• brand managers
• customer service executives
• front desk staff
• client service executives
• customer support executives
• account managers
• Sales Managers
• Project Managers
• Team Leads
• Entrepreneurs

Are there coupons or discounts for Excellence in Customer Service ? What is the current price?

The course costs $14.99. And currently there is a 50% discount on the original price of the course, which was $29.99. So you save $15 if you enroll the course now.
The average price is $16.2 of 142 Customer Service courses. So this course is 7% cheaper than the average Customer Service course on Udemy.

Will I be refunded if I'm not satisfied with the Excellence in Customer Service course?

YES, Excellence in Customer Service has a 30-day money back guarantee. The 30-day refund policy is designed to allow students to study without risk.

Are there any financial aid for this course?

Currently we could not find a scholarship for the Excellence in Customer Service course, but there is a $15 discount from the original price ($29.99). So the current price is just $14.99.

Who will teach this course? Can I trust Peace Itimi?

Peace Itimi has created 2 courses that got 121 reviews which are generally positive. Peace Itimi has taught 921 students and received a 4.1 average review out of 121 reviews. Depending on the information available, we think that Peace Itimi is an instructor that you can trust.

Learn everything about

Peace Itimi

Digital Marketing Professional & Trainer
Peace Itimi is Subject matter expert certified by the Digital Marketing Institute, Ireland and  is one of the first 50 Africans to be a Facebook Certified Planning Professional.
She has a huge passion for growing people and businesses. With her years of experience as a digital marketing expert, she has trained thousands of people and grew a number of businesses. Peace has quite a diverse set of experience as well, having worked in both the agency and client side of the divide.
She has knowledge of Google Marketing technologies, Facebook advertising tools as well as digital marketing as a whole.
Browse all courses by on Classbaze.
Peace Itimi's full profile and courses »
Go to class »

7.6

Classbaze Grade®

6.1

Freshness

8.9

Popularity

7.2

Material

Detailed Analysis »

Handling Customer Complaints | Dealing with Difficult Customers | Listening & Telephone Skills
Go to course »
Platform: Udemy
Price: check current price
Video: 1h 2m
Language: English
Next start: On Demand

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