How to Deal with Conflict & Difficult Situations at Work

How to Deal with Conflict & Difficult Situations at Work
Difficult people have personality traits that make it challenging to communicate with them. In the workplace, it may be difficult to avoid these people as they may be in your meetings, contributors to your projects and even critical decision-makers at your company.
There are behaviours you can adopt to help you interact and get the best from these challenging personalities. We look at the behaviours, tips and techniques you can use when dealing with three main difficult situations at work:
•Dealing with difficult co-workers
•Dealing with a difficult manager
•Managing conflict as a third party
Difficult co-workers can be problematic as these people tend to be the ones you engage with the most when at work. Constantly having to deal with negative behaviour can be exhausting so it is worth your time to resolve these conflicts and conserve your energy for achieving your goals.
The cliché, ‘people join companies but leave managers’ is a cliché for a reason. When the difficult person is your manager, you may feel less empowered to deal with the situation. In this course, we cover what you need to consider when dealing with such a person.
There are times when you may be the mitigator between the conflicts of others. If not resolved, conflict can be highly destructive. Knowing how to deal with the situation is vital to managing and leading your team as well as getting the best from others in the workplace.
All our courses are presented in a concise way to minimise the time you need to spend learning. We do not over explain points just to bulk out course content. You get all the required knowledge for your success… in a no-fluff, no-fuss version.
Also, our course titles have been chosen with care to ensure they create a great impression when used on your certificates, CV and other professional documents. After completing this course, you will gain the certificate: How to Deal with Difficult Work Situations Professionally.
What’s included:
•Video content on each topic
•Quizzes to help with your understanding
•Pdf downloads to progress offline
•Activities to apply the knowledge gained
•Access to our professional assessment benchmark
This course was written to help you master the art of dealing with difficult work situations so you can improve your professional relationships and achieve your goals!