In this course you are going to learn how to setup, configure and use a JIRA Service Desk.
Mastering basic knowledge about JIRA Service Desk, you’ll be able to create and adapt your Service Desk or Help Desk needs: in other words, your first support line.
At the end of this path you’ll have more than one Service Desk ready to use. In the last section, we’ll give you a big example covering all the concepts introduced during the lectures.
Our target cover both IT and non-IT department, like Legal, HR or Governance. In our experience, not only IT department may benefit from Service Desk. For example, HR department can manage their main processes like recruiting, switch of duties, dismissal or retirement, etc.
Don’t worry if you are not familiar with software installations, you can start with the cloud solution!