Quality in its broadest sense signifies a degree of excellence. Undoubtedly, we do require excellence in everything that we do. Operational excellence is what gives us an edge over our competitors. This is just the right course in case of the following:
•You want to understand the basics of Quality and wish to put you on a strong foundation of Quality Management concepts.
•Working as an executive in the field of Quality, Production or marketing and always felt the need for augmentation and strengthening of basic concepts and techniques of Quality
•Working as GM or even CEO and want to refresh your concepts in order to achieve operational excellence in the organization to take it one level up
•Appearing in any certification course such as CQE, CQA or PMP
•Students pursuing courses in Quality Management or General Management
For all the above, this is how the knowledge in this course would make you richer:
•Evolution of Quality.
•What is Quality? Its importance, characteristics and dimensions.
•Customer satisfaction based on Perception and Expectation.
•Quality Control & Quality Assurance with their differences.
•Total Quality Management and internal customer-supplier chain.
•Cost of Quality- Cost of Conformance, Non-Conformance & Lost Opportunities.
•How can you increase profits using COQ concepts.
•Seven Basic Quality tools.
•Key learnings from Quality Leaders – Dr Deming, Joseph Juran & Philip Crosby.
•The requirements of ISO 9001:2015 and MBNQA
•Japanese 5S technique to organize the workplace.
•Conclusion & Critical Success factors showing a way to go ahead…
The Course has been designed smartly and efficiently in such a way that duration of the course is optimum, without compromising on the contents.
