Exam Weights:
Organization setup – 3%
User setup – 6%
Security and Access – 14%
Standard and Custom Objects – 15%
Sales and Marketing Applications – 15%
Service and Support Applications – 12%
Activity Management and Collaboration – 3%
Data Management – 8%
Analytics – 10%
Workflow/Process Automation – 12%
Desktop and Mobile Administration – 1%
AppExchange – 1%
About the Salesforce Administrator Exam and Program
The Salesforce Administrator credential is designed for individuals who have experience with Salesforce and continuously look for ways to assist their companies in getting even more from additional features and capabilities. The exam covers the breadth of applications, the features and functions available to an end user, and the configuration and management options available to an administrator across the Sales, Service, and Collaboration Clouds.
There are two certifications within the Salesforce Certified Administrator program. The first is the Salesforce Certified Administrator credential, which focuses on the features and functionality used to maintain a Salesforce implementation.
The second certification in the program is the Salesforce Certified Advanced Administrator. This credential is targeted toward the Salesforce Certified Administrator who has mastered Salesforce configuration maintenance, can demonstrate an understanding of administration best practices, and is able to use the advanced features and functionality to solve a variety of business problems.
Audience Description: Salesforce Certified Administrator
Salesforce Certified Administrator candidates should have a general knowledge of the features available to end users and the configuration options available to a Salesforce Administrator. Candidates should be able to maintain a Salesforce organization, respond to common business requirements, and perform administrative functions using current Salesforce features.
Additionally, candidates should have 6 or more months of experience as a Salesforce Administrator and should be able to successfully perform the tasks outlined in the exam objectives section of this guide.
Purpose of this Exam Guide
This exam guide is designed to help you evaluate if you are ready to successfully complete the Salesforce Administrator exam. This guide provides information about the target audience for the Salesforce Administrator exam, the recommended training and documentation, and a complete list of exam objectives—all with the intent of helping you achieve a passing score. We highly recommend a combination of on-the-job experience, course attendance, and self-study to maximize your chances of passing the exam.
About the Exam
Read on for details about the Salesforce Administrator exam.
•Content: 60 multiple-choice/multiple-select questions and 5 non-scored questions
•Time allotted to complete the exam: 105 minutes
•Passing score: 65%
•Registration fee: USD 200 plus applicable taxes as required per local law
•Retake fee: USD 100 plus applicable taxes as required per local law
•Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment. Click here for information on scheduling an exam.
•References: No hard-copy or online materials may be referenced during the exam.
•Prerequisite: None required; course attendance highly recommended
