Description
Service Portal can be a challenging application to master. There are many undocumented components and following a linear progression can be tricky. It’s one of the largest applications on the platform with many different components that must all work together in harmony in order to deliver a successful customer-facing portal.
In this course, we’ll examine how everything works together. We’ll explore the service portal tools, widget development, Service Portal APIs like record watch, widget dependencies and providers, as well as Service Portal best practices and so much more!
We’ll end this course by creating our very own service portal called HelpNow, which leverages custom and out-of-box widgets.
Prerequisites
•A strong understanding of ServiceNow
•JavaScript
•AngularJS
Course Outline
The Complete Guide to Service Portal in ServiceNow will cover the following topics:
•The history of Service Portal
•Exploring the out-of-box Service Portal
•The anatomy of a portal
•Service Portal tools such as the Widget Editor
•Widgets and their components
•Widget instance options and the option schema
•The page and widget lifecycle
•Client and server-side development
•AngularJS directives
•Templates, providers, and dependencies
•Leveraging script includes within Service Portal
•Embedding widgets
•Communicating between widgets
•The record watch API
•How to theme a portal
•SCSS variables
•Page route maps
•Search and search sources
•Announcements
•Building a new portal
•And much more!
