Conflict in our lives is inevitable, given that contradictions between people are omnipresent. Most often, the cause of discord is a difference of interests multiplied by the inability to control one’s self.
How we choose to react in a conflict situation is entirely our choice — to be productive and meaningful or destructive and harmful. By mastering conflict resolution skills, we learn how to effectively de-escalate conflicts, manage emotions and situations, and be congruent with our own needs.
At the duration of this lesson, participants will acquire the practical skills necessary for recognizing “conflictogens”, safely preventing destructive conflicts in all spheres of life, and the appropriate use of resolution strategies within existing conflicts.
LESSON PLAN:
Rules and pre-conditions of negotiations; Common stimulus of conflicts; Constructive versus destructive conflicts; Five strategies of managing conflicts; Techniques of de-escalation; Emotional ways of reacting; Three levels of communication; Effects of collaborating strategy
•3 Practical exercises
•4 Detailed mini-lectures
•6 Educational video clips
•13 Educational charts and pictures (attached accordingly to each lecture)
ADDITIONAL BONUS:
* Step-by-step guidance for managing your emotions
The lesson is a part of the Genius of Communication Course created for the Academy of Social Competency which includes seven fundamentals of effective communication:
•Secrets of Body Language
•The Art of Verbal Communication
•Effective Listening Techniques
•Building Successful Relationships
•Conflict Resolution Strategies
•Personal Image and Branding
•Good Manners & Etiquette
