Talking and listening make up two of the most important skills in verbal communication. In one famous parable, it’s been stated that we were given two ears and one mouth for a certain reason. Statistics imply that the ability of the general population to listen with concentration and understanding is at the 10% level, while executives and top-level CEOs have a level of 25%. Do you think that a level of 25% is adequate enough?
As a prerequisite, listening skills support a correct understanding of the other person’s position, assist in navigating through disagreements and help to maintain successful negotiations. Developing an effective listening skill-set improves relationships with others, enhances professional competence when working with clients and develops an ability to grasp the motives of what has been said.
At the end of this lesson, you will be able to implement the four levels of listening and mastery the art of asking questions.
LESSON PLAN:
Four modules of listening; Building rapport and trust; Non-verbal signals of listening; Empathetic engagement; Three techniques of active listening; Developing skills of silence; Barriers to effective listening; Effective questioning skills
•4 Practical exercises
•4 Detailed mini-lectures
•9 Educational video clips
•6 Educational charts and pictures (attached accordingly to each lecture)
ADDITIONAL BONUS:
* Step-by-step Guidance for Effective Listening
The lesson is a part of the Genius of Communication Course created for the Academy of Social Competency which includes seven fundamentals of effective communication:
•Secrets of Body Language
•The Art of Verbal Communication
•Effective Listening Techniques
•Building Successful Relationships
•Conflict Resolution Strategies
•Personal Image and Branding
•Good Manners & Etiquette
