Join Joanne Augustin, self-employed Copywriter and Content Strategy Coach for small business owners and Founder of Career.Ambition.Growth—content development firm—for an information-packed class on how to be more effective in your communication with your clients.
As a business professional, creating a positive customer experience should be your primary goal, as it directly impacts every other aspect of the business.
This course will show you how to effectively communicate with your clients in order to create a seamless and positive customer experience.
In this class, you’ll explore:
- The Elements of Effective Communication
- The Core Competencies of Emotional intelligence
- The Role of Active Listening
- The Keys to Effective In-Person, Email, and Phone communication
Each lesson includes actionable advice backed by data and experience, in the form of best practices and examples.
Throughout this course, you’ll learn the cornerstones to effective client communication. You’ll then use these skills—nonverbal communication, active listening, and emotional intelligence—to better serve your clients and ultimately create a successful client experience.
The course also includes an exclusive downloadable worksheet that helps you navigate the process of identifying effective communication in common customer scenarios. This worksheet will be completed and turned in as your class project and will be the first building block to creating a system of successful effective client communication.
This class is ideal for anyone in a client-facing role such as, Account Manager, Client Success Rep, Consultant, or for team members looking to expand their client communication knowledge.
