Insight into IT Support / Helpdesks / NOC / Service Desks

Getting your first IT Support role can be hard but possible! It is very important you secure your first role as soon as possible in order to kick start your career and develop.  There are lots of people out there all applying for the same role and I have created this presentation to give you guidance on how you can stand out and secure your first role. At the end of this presentation you should have a good understanding of how Helpdesks / Service Desks / NOC’s operate as well as a whole host of other information including interview techniques.  I do hope you find this presentation helpful and please do leave feedback once you completed.