ServiceNow ITOM implementation training objective is to line up business needs with IT by practicing ITOM with ease. This course is the combinational skills of ServiceNow discovery, CMDB, service mapping, and event management. Our trainers will assist you in your practice to build expertise in you.Confused about where to start your career as a ServiceNow ITOM developer. We are here to assist you in starting from service now training to master you on the ServiceNow platform. We have industrial trainers from reputed organizations across the globe
ITOM vs. ITSM
While both are strategies for IT management, IT service management (ITSM) and ITOM are two different concepts.
ITSM includes activities an organization does to manage IT services through the entirety of the life cycle, including strategic planning, service operation, service desk, continual service improvement, and design building. ITSM also encompasses the help-desk and fulfillment of IT requests that come from employees. Best practices of ITSM are known as the ITIL framework, which describes the life cycle of service in detail.
ITOM is covered under the ITIL framework. ITOM teams are meant to focus on daily tasks for the operation of an organization’s infrastructure components and applications— all aspects of the “service operation” stage defined in the ITSM lifecycle.
